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Visual breakdown of PESTEL Analysis showing political, economic, social, technological, environmental, and legal factors for external strategic assessment in ISO business planning.
Better Results

PESTEL analysis

PESTEL analysis is probably one of the most well-known, top-level, battle-hardened and frequently deployed business planning tools – a great tool! PESTEL being an acronym for Political, Economic, Socio-cultural, Technological, Environmental and Legislation. When we first came across the tool (some 30 years ago) it was simply PEST analysis: the EL has been added along the way to make it more all-encompassing. When to use it PESTEL is usually used

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Cartoon-style character thinking in front of a thought cloud with gears and lightbulbs, representing problem-solving and innovation within ISO systems.
Better Systems

Taming complexity, problem solving and introducing Ishikawa

If you have a serious problem, it’s critical to explore everything that might cause it, before you start thinking about solutions.  Ishikawa, or cause-effect analysis, is a brilliant tool for doing just this. Cause and effect Most of us assume that the relationship between cause and effect is both simple and direct as in the diagram below! However, with just a little bit of thought we can easily see it

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Cybersecurity risk during ISO 27001 implementation illustrated concept
Technology

We’re a small company, why would anyone want to hack us?

No one wants to hear the words “You’ve been hacked”. A feeling of dread fills the pit of your stomach, and you wonder what the extent of the damage will be. You ask yourself questions like; Is it just the website? Have they hacked my email too? Has my website been blacklisted? Have they stolen any data? Why has this happened to me? Chances are it probably wasn’t that you

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Data analysis and reporting tools in ISO 9001 quality management systems
Better Systems

The Pain – Parchment and White Gloves

“Ab antiquis ad novum, ad augendam scientiam et intellectum, et adoptionem in vitam”   Translated from Latin as “from old to new, to increase knowledge and understanding, and adoption into life”.  We often find organisations with documented management systems almost written on parchment and baring no relation to what actually happens within the organisation. In today’s fast-paced business environment, companies must adapt to stay competitive and efficient. One area often

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Non-conformance management cycle – key steps for ISO compliance including corrective action and root cause analysis
Better Systems

The Pain of Non Conformance

Whether a non conformance is raised as part of a third party assessment visit or internal finding, it often means additional work for the person assigned with closing the issue.  As non-conformance isn’t an everyday occurrence, it’s not always easy to complete. I’d like to take this pain in bite size chunks, looking at: What does the term non-conformance actually mean? Some terms in real English Short term and long

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Project planning and time management illustration for ISO consultancy and implementation
Better Systems

The Pain of Not Enough Time and Not Enough Knowledge

We can’t all be experts at everything, no matter how hard we try.  One of the biggest issues we come across is the pressure on resource, both from a time perspective and also the specialist skills required to support a management system. Splitting the two points, lets look at each individually and identify what is really required for ISO and hopefully clear the fog on any perceptions. Not Enough Time

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The 5 Ways to improve business profitability – ISO 9001 quality and performance metrics visualised
Better Systems

Beyond ISO – leveraging processes

In my final year engineering degree project, I fronted my dissertation with a quote from a guy called Lord Kelvin.  He used to run about Scotland a couple of hundred years ago measuring the temperature of the water at the top and bottom of waterfalls and as a result came up with the Kelvin scale of temperature measurement, he said. “If you cannot express your knowledge in terms of numbers,

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Practical implementation gears – ISO management system deployment visual metaphor
Better Systems

Practical ISO implementation

As some of you know I used make diamond tools for a living.  This involved mixing not very sparkly diamonds in even less sparkly clay.  We would then make the mixture very hot and squeeze it very hard to make an “insert”.  And of course, we didn’t want our finger burnt so, we let the insert cool down before popping it out of the mould and attaching it with some

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person in a suit and tie with their hand out holding a lightbulb repreeseing a new idea
Strategy

PDSA: A Magnificent Tool for Learning, Improvement and Innovation

In order to stay ahead in today’s ever-changing world organisations need to constantly strive to improve processes, products, and services. A great tool for assisting us is the Plan-Do-Study-Act (PDSA) model and this blog explores how PDSA can be a magnificent tool for learning, improvement, and innovation. But first, is it PDSA or PDCA? PDSA v PDCA Plan-Do-Study-Act (PDSA) and Plan-Do-Check-Act (PDCA) are both methodologies used to improve processes and

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graphic showing with text in the center, failure, friend or foe?
Better Systems

The Black Box Approach: Failure a springboard to success

Some years ago, we picked up a new client, they had an existing management system, and we were asked to undertake an audit prior to their external assessment because they hadn’t had time to do so, and they needed a quick fix.  Our consultant undertook, to my mind, a spectacular audit gently challenging the status quo and highlighted bundle of ideas for all sorts of simple improvements. The MD took

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