How Streamlined Processes and ISO Certification Secured £1M in New Contracts
The Challenge: Scaling a Growing Facilities Management Company
A £10m turnover facilities management company servicing blue-chip clients and prestigious offices in the City of London was scaling rapidly but struggling with inefficiencies. Their disorganised processes and inconsistent documentation made it difficult to maintain service quality, meet compliance demands, and confidently bid for high-value contracts.
To support their expansion, the leadership team identified key areas for improvement:
- Streamlining disjointed processes that were hindering efficiency.
- Rationalising head office and site-based documentation for better organisation.
- Achieving coordinated certification to key ISO standards to enhance credibility.
- Using ISO standards to drive performance metrics and KPIs for continuous improvement.
The Solution: A Unified, Scalable ISO Management System
To create a robust, scalable management system, we worked closely with the leadership team—comprising the Managing Director, Technical Director, two Operational Directors, and the Finance Director.
Through a series of workshops, we:
Step 1: Mapping Key Business Processes
We outlined the core workflow of the company, breaking it down into five crucial stages:
- Generating Awareness – Attracting and engaging potential clients.
- Pre-Qualification & Tendering – Meeting industry requirements and submitting bids.
- Mobilisation – Setting up and structuring new contracts.
- Service Delivery – Efficiently executing facility management services.
- Exit Strategy – Ensuring smooth transitions and contract renewals.
Step 2: Creating a ‘Book of Best Practice’
To ensure consistency and efficiency, we developed a comprehensive guide that:
The Results: Improved Efficiency & Major Business Wins
- Secured £1M+ in new tenders within the first year by accessing previously unavailable opportunities.
- Retained key contracts that may have otherwise been lost due to compliance gaps.
- Demonstrated measurable improvements in energy use and cost savings through data-backed KPI reporting.
ISO as a Growth Engine, Not Just a Compliance Badge
By aligning their processes with internationally recognised ISO standards, the company not only enhanced efficiency and compliance but also gained a competitive advantage that drove substantial new business.
Looking to streamline operations and unlock new business opportunities? Let’s discuss how ISO certification can work for you.
For a consultative meeting or additional information, please contact Mark Woods on 07976 426 286 or email him at mwoods@statius.co.uk.
Whilst ISO is at our core, we want to bring a wider management view to the way which management systems are used. To reinforce this, we’ve been developing our blog pages where there is a lot more information, downloadable resources, hints and tips… all free!
