Taming complexity, problem solving and introducing Ishikawa

If you have a serious problem, it’s critical to explore everything that might cause it, before you start thinking about solutions. Ishikawa, or cause-effect analysis, is a brilliant tool for doing just this. Cause and effect Most of us assume that the relationship between cause and effect is both simple and direct as in the […]
PDSA: A Magnificent Tool for Learning, Improvement and Innovation

In order to stay ahead in today’s ever-changing world organisations need to constantly strive to improve processes, products, and services. A great tool for assisting us is the Plan-Do-Study-Act (PDSA) model and this blog explores how PDSA can be a magnificent tool for learning, improvement, and innovation. But first, is it PDSA or PDCA? PDSA […]