ISO Mistake #2
Adopting the language and terminology of the standard where it is not relevant, useful or indeed user friendly
Use your language, your terms and your terminology. What we mean by this is avoid creating a system of such byzantine complexity that it is neither understood nor useful. It will not reflect the way your work works.
Use terminology and language that you, and particularly your team, can understand and is relevant to your business.
Solution & resources
Study the Statius “How To” – How to develop management systems that improve sales and bolster margins (20 mins).
