Analysing processes
Some processes work well, others don’t. Process mapping helps you identify what’s working well and what’s not. You can then prioritise to drive real and quantifiable improvement. So, what is a process? All work is undertaken in a process. They start with some kind of trigger or an “input” for doing something, “stuff” then gets […]
Who is interested in the party?
In this blog we are going to explore clause 4.2 of the ISO 9001 standard which has some crossover with the previous requirement for context (clause 4.1). External interested parties may be, but equally may not be, highlighted as part of the context analysis. So, what are and who are interested parties? At this stage […]
Looking at the external world
Having originally undertaken a 4 year apprenticeship in the Merchant Navy, I didn’t finish my degree until I was 24 and the first firm I joined, as a freshly minted graduate, was a diamond tool manufacturing company called Van Moppes-IDP based in Gloucester. The MD there was a lovely guy called Ian Marsh. As the […]
