It has been said that the most important job of any manager or leader is to both engage and grow their staff, and even their successors! Additionally, if you are an entrepreneur or business owner you actually make your business significantly more valuable if you engage and grow your team, in effect, to make yourself redundant! But how do you do this, what’s the process? I guess the first thing
I first came across this approach of looking at data when I was undertaking a Master’s degree with the world’s first Professor of Quality Management, a great guy called John Oakland. Now, this thinking and these tools and techniques are so powerful (and so criminally (IMHO) under-utilised) that if I didn’t have a mortgage to pay, I’d coach interested and open-minded leaders and managers in them… for free! In the
Getting ISO 9001 certified is more than just adding another certificate to your wall. It can transform how your business operates and grows. Let’s look at the real benefits certification brings and why it matters for your organisation. Better managed business goals, objectives and targets ISO 9000 is NOT an end in itself. ISO 9000 is a tool to support the business aims, ambitions, objectives and targets.
In the last blog, we looked at articulating intent and defining your organisational purpose, which defines the value that is delivered to your clients. We are now going to look into the processes and practises that are instrumental to the delivery of your purpose. So, if we want to build a robust management system that achieves that there are two key stages or steps: Developing your Core Activity Map Developing
Achieving ISO 9001 certification is a major milestone for businesses committed to managing themselves properly and effectively. It often sounds complex, but in reality ISO 9001 really requires you to do nothing more than create a “book of best practice” specifically tailored to the needs of your business and your own objectives and targets. ISO 9001 helps you set out your objectives, targets, aims and ambitions and then develop processes
As an owner manager there is a key question you might want to consider contemplating: What is your (company) purpose? I don’t mean to make a profit – that’s a result. When we think of an organisation’s purpose, we are thinking about the job you do for your clients and customers that they can’t do for themselves, and more specifically, it’s actually about the “benefits” and “capabilities” that you deliver
Well, it’s that time of year again, the Christmas songs are out and I’m already out of Whamageddon, having heard that damn song “Last Christmas” on the very first day of December! All far too early for me! In the words of another famous singer, Mr Lennon, “Another year over and what have we done?” It’s time to take stock focus on what our objectives and targets were this time
Many organisations publish their mission, vision and values statements but what is the purpose? The question above is actually two questions: The obvious one of “what is the purpose of a mission, vision and values statements?” The second is perhaps more interesting: What is the “purpose” of an organisation and how does this differ from mission, vision and values? Let’s first define some terms: Vision: The vision is your destination,
The SWOT analysis is probably the archetypal marketing or business planning tool, the origins for which seem have been lost in the mists of time. Some credit an American business thinker, a guy called Albert Humphrey, who worked at the Stanford Research Institute (now SRI International) for its invention. However, whilst he developed other tools, he never laid claim to the SWOT analysis, so the origins remain obscure. SWOT like
When to use it Porter’s Five Forces Model is another well-known, top-level, battle-hardened, often deployed tool for analysing the external competitive environment a business faces, but whereas PESTEL works at the macro-environmental level (looking at the issues beyond the control of the company), Porter works at a level below that, where, very significantly, given the company has long enough time frames and deep enough pockets, a far greater “influence” can
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