PDSA: A Magnificent Tool for Learning, Improvement and Innovation

In order to stay ahead in today’s ever-changing world organisations need to constantly strive to improve processes, products, and services. A great tool for assisting us is the Plan-Do-Study-Act (PDSA) model and this blog explores how PDSA can be a magnificent tool for learning, improvement, and innovation. But first, is it PDSA or PDCA? PDSA […]

The chain reaction

My management hero is a fella called Dr W. Edwards Deming and he developed his “chain reaction” model to explain how improving the way in which an organisation works, and how improving their products and services are delivered, can have a very positive impact on efficiency, effectiveness and productivity, which ultimately filters through to the […]