Practical ISO implementation

As some of you know I used make diamond tools for a living.  This involved mixing not very sparkly diamonds in even less sparkly clay.  We would then make the mixture very hot and squeeze it very hard to make an “insert”.  And of course, we didn’t want our finger burnt so, we let the […]

PDSA: A Magnificent Tool for Learning, Improvement and Innovation

In order to stay ahead in today’s ever-changing world organisations need to constantly strive to improve processes, products, and services. A great tool for assisting us is the Plan-Do-Study-Act (PDSA) model and this blog explores how PDSA can be a magnificent tool for learning, improvement, and innovation. But first, is it PDSA or PDCA? PDSA […]