The Black Box Approach: Failure a springboard to success

graphic showing with text in the center, failure, friend or foe?

Some years ago, we picked up a new client, they had an existing management system, and we were asked to undertake an audit prior to their external assessment because they hadn’t had time to do so, and they needed a quick fix.  Our consultant undertook, to my mind, a spectacular audit gently challenging the status […]