Know the flow
In the last blog, we looked at articulating intent and defining your organisational purpose, which defines the value that is delivered to your clients. We are now going to look into the processes and practises that are instrumental to the delivery of your purpose. So, if we want to build a robust management system that […]
Articulate intent
As an owner manager there is a key question you might want to consider contemplating: What is your (company) purpose? I don’t mean to make a profit – that’s a result. When we think of an organisation’s purpose, we are thinking about the job you do for your clients and customers that they can’t do […]
Beyond ISO – leveraging processes
In my final year engineering degree project, I fronted my dissertation with a quote from a guy called Lord Kelvin. He used to run about Scotland a couple of hundred years ago measuring the temperature of the water at the top and bottom of waterfalls and as a result came up with the Kelvin scale […]
