Beyond ISO – leveraging processes

In my final year engineering degree project, I fronted my dissertation with a quote from a guy called Lord Kelvin.  He used to run about Scotland a couple of hundred years ago measuring the temperature of the water at the top and bottom of waterfalls and as a result came up with the Kelvin scale […]

The chain reaction

My management hero is a fella called Dr W. Edwards Deming and he developed his “chain reaction” model to explain how improving the way in which an organisation works, and how improving their products and services are delivered, can have a very positive impact on efficiency, effectiveness and productivity, which ultimately filters through to the […]