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ISO 20000

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What is ISO 20000 - The IT service management system?

Deliver IT services your customers can rely on – every time.

Streamlined processes. Predictable service delivery. Better performance.

We help you build an ITSM system that works in the real world – not just on paper.

Why ISO 20000?

Because reliable IT isn’t just a “nice‑to‑have” – it’s the engine room of your entire organisation.

ISO 20000 gives you a structured, efficient, and continually improving service management framework that reduces downtime, cuts costs, and improves customer satisfaction.

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Our difference

  • Built for your environment - agile, hybrid, on prem, cloud

    No disruptions. No unrealistic requirements. Systems you can actually run.

  • Aligned with ITIL best practices

    Whether you're adopting ITIL or levelling up existing processes, we bridge both seamlessly.

  • A system that scales with you

    From small IT teams to enterprise operations, we shape your ITSM to fit your future, not just your present.

What we deliver

  • Gap analysis & roadmap
  • End‑to‑end ITSM documentation
  • Incident, change & problem management structures
  • SLA design, monitoring & reporting tools
  • Internal audits & certification readiness

Who benefits?

  • Managed service providers
  • Corporate IT teams
  • SaaS providers
  • Public sector IT
  • Outsourced service desks

ISO 20000 instantly elevates credibility with clients and procurement teams. Let’s shape your IT services into a world‑class operation.

How Can Statius Help?

Statius can help with a number of aspects regarding the ongoing development and improvement of your ISO management systems.

We can become your internal ISO manager and do as much, or as little as you require, in order to assist with the ongoing development of your management system.

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