Drive the learning
Drive the Learning: The Final Step in Sustainable Improvement In the previous four blogs, we have explored the foundational elements of effective organisational transformation: Articulate intent, Know the flow, Master the measures, and Engage the people. Each step builds upon the last, creating a coherent system of improvement rooted in clarity, systems thinking, and human […]
Master your measures
I first came across this approach of looking at data when I was undertaking a Master’s degree with the world’s first Professor of Quality Management, a great guy called John Oakland. Now, this thinking and these tools and techniques are so powerful (and so criminally (IMHO) under-utilised) that if I didn’t have a mortgage to […]