These days it’s much easier to develop a system around simple, or indeed complex, flow charts perhaps with “swim lanes” delineating the activities that different people and departments undertake and are responsible for. As a preference, we tend to like swim lanes simply because it’s easy to see who’s responsible for which activities, but some people and organisations think these swim lanes make procedures look overly complex and therefore puts people off. The choice is yours and entirely down to your organisational culture and preference.
But these days, in some instances, especially when you’re going through the detail of a process and with the advent of AI, videos can also be used to convey how stuff is done.
Solution
Make sure your system is accessible so it can be used and improved – we think that engaged people deliver better results!
Resources
This is a big endeavour – too many avenues. Give us a call.
We would need to identify stuff from you to point you in the right direction.