ISO Mistake #2

Adopting the language and terminology of the standard

Use your language, your terms and your terminology. What we mean by this is avoid creating a system of such byzantine complexity that it is neither understood nor useful. It will not reflect the way your work works.

Remember: use your language, your terms and your terminology – easy, eh?

 


 

Solution

Use terminology and language that you, and particularly your team, can understand and is relevant to your business.

Build your system around your core activity map and your systems diagram.

 


 

Resources

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(20 minute read)

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