Making Processes Deliver

Processes diagram.

It obviously costs money to undertake any type of work or endeavour.  And the cost of that work might include the cost of rent for the facilities in which the work is undertaken, the cost of the equipment needed to execute the work, the cost of the materials and the wages and salary costs of […]

Taming complexity, problem solving and introducing Ishikawa

Cartoon-style character thinking in front of a thought cloud with gears and lightbulbs, representing problem-solving and innovation within ISO systems.

If you have a serious problem, it’s critical to explore everything that might cause it, before you start thinking about solutions.  Ishikawa, or cause-effect analysis, is a brilliant tool for doing just this. Cause and effect Most of us assume that the relationship between cause and effect is both simple and direct as in the […]