Making Processes Deliver

It obviously costs money to undertake any type of work or endeavour. And the cost of that work might include the cost of rent for the facilities in which the work is undertaken, the cost of the equipment needed to execute the work, the cost of the materials and the wages and salary costs of […]
Your Management System: An Engine of Creative Destruction

In the management system world ISO is often seen as a tool for compliance, consistency, and control. But what if they could be more than that? What if the very mechanisms designed to maintain order could also drive radical innovation and transformation? This is the essence of creative destruction, a concept popularised by feller called […]