Making Processes Deliver
It obviously costs money to undertake any type of work or endeavour. And the cost of that work might include the cost of rent for the facilities in which the work is undertaken, the cost of the equipment needed to execute the work, the cost of the materials and the wages and salary costs of […]
The Black Box Approach: Failure a springboard to success
Some years ago, we picked up a new client, they had an existing management system, and we were asked to undertake an audit prior to their external assessment because they hadn’t had time to do so, and they needed a quick fix. Our consultant undertook, to my mind, a spectacular audit gently challenging the status […]